Refund policy

At Crushin' On Cookies, we're dedicated to making delicious treats that you'll love. Because our cookies are baked fresh and are perishable, our return policy is a little different from what you might find for other types of products.

Our Guarantee & When to Contact Us

We want you to be absolutely delighted with your order! Please inspect your cookies immediately upon receipt.

  • Damaged or Incorrect Orders: If your order arrives damaged, is defective, or if you received the wrong item, please contact us immediately at support@crushinoncookies.com. We'll work quickly to understand the issue and make it right, whether that means a replacement or a refund. We may ask for a photo of the issue to help us resolve it.

  • Quality Concerns: If you have any concerns about the freshness or quality of your cookies, please reach out to us on our Contact Us page within 24 hours of receiving your order. We want to ensure you always receive the best from us.

Non-Returnable Items

Due to the perishable nature of our products, we generally do not accept returns on cookies once they have been received.

Additionally, certain items cannot be returned:

  • Perishable Goods: This includes all cookies and baked goods.

  • Custom or Personalized Orders: Items made specifically for you cannot be returned.

  • Sale Items & Gift Cards: Unfortunately, we cannot accept returns on discounted items or gift cards.

Refunds (When Applicable)

In cases where a refund is approved (e.g., for damaged or incorrect orders), we will notify you once we've reviewed your request. If approved, your refund will be automatically processed to your original payment method within 5-7 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund to your account.

If more than 10 business days have passed since we approved your refund and you haven't received it, please contact us on our Contact Us page.

Questions?

We're here to help! If you have any questions about your order or our return policy, please don't hesitate to contact us on our Contact Us page.

This policy is designed to be fair to both your business and your customers, clearly outlining expectations for perishable goods while still offering recourse for legitimate issues like damages or errors.